How To Understand Body Language and Facial Expressions

How My Body Talks


Eye contact is one of the most powerful of all body language skills. Looking a person in the eye shows you are interested in what they have to say.


Your face is like a billboard. It lets everyone around you know if you are   happy, sad, excited, frustrated, or angry.

Posture and Movement

Your body is like a movie without sound. Your mood can be interpreted just by watching you. Ways to  make a good impression and show your interest in your customers are:

  • Stand (or sit) straight
  • Face the customer
  • Nod
  • Lean slightly forward


Gesturing with your hands (even when talking on the phone) is a natural way to express feelings and to help explain what you are talking about.


The most acceptable form of touching in a business setting is a handshake.

Physical Distance

Be aware of customers and their “comfort zones.” There are three Personal Space Zones:

  1. Intimate (0-2 feet)
  2. Personal (2-4 feet)
  3. Social (6 feet or more) *

*Social distancing, also called physical distancing between people reduce the number of times people come into close contact with each other.


Your personal grooming/neatness and the appearance of your workspace reflects how you feel about yourself, your job, and your customer.

Nonverbal Communication is Powerful!

Body Language conveys    _______________ 55% of your message

Tone of voice      ______________________ 38% of your message

The words you use ______________________7% of your message



Solari is an author and a content writer for ifocurs, the most-advanced digital media platform for the most diverse, most online, and most socially engaged audience in modern times. When she is not working, she enjoys travel adventures, photography, and reading literary masterpieces. She is an influencer marketing consultant; a keynote speaker, mom, and writer.

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